What trait should all Inside Sales Reps possess?
I had a new hire going through day one of his training with me. Generally on their first day I'll sit them down and give my motivational "rahrah" speech on our organization. -What we've accomplished over the last 7 years since I've been with the organization and where we hope to be in the years to come. I'll remind them that they can very much play a role in helping with our growth and they are not going just a small insignificant cog in the corporate wheel here. Now I'm not one for the cheesy Tony Robbins stuff, but I feel it is extremely important for my employees to understand how much I believe in what we've built over the years and that we want them to be very much a part of it.
As I was going through my speech, it got me to thinking about the skills I am looking for in a new hire. What is it exactly that they can bring to the table that can make them a success? There are certainly some obvious ones that I've spoken about in previous blogs. Some folks are just resilient and bang through call after call without getting fazed. Others can navigate through an organization to quickly uncover a need where other reps may not. It has been important for us to recognize that everyone has a different way of getting the job done, we just need to identify those strengths and train to them.
What would make my life much easier would be to know if there is a universal trait that every inside rep must posses.
Having run through my speech many times with each new employee, I recognized that it was more than conveying that they can be part of building something unique. What I realized is that I am also attempting to convey is the pride I feel in playing a role in building our organization to this point. That pride is what everyone of our successful reps bring to the table every time they pick up the phone or craft an email.
Obviously taking pride in your work is a trait that we all must posses no matter what you do every day, but I feel it is critically important when you are cold calling every day. Just like the pride we've taken each day in growing our business it also applies to every single dial that our reps make. I know I've said on many occasions that cold calling, is not for the faint of heart. Keeping that positive attitude and taking pride in every little thing that you do makes the difference. If we hadn't established our sense of pride when we started the business back in 2002, then we wouldn't be the company that we are today.