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Learning From Experience: A Reflection From An AG Inside Sales Rep


Anyone who lived in Boston about 15 years ago will remember the Big Dig. The “Dig” that went from a projected 7 years to nearly 20. One of the best construction signs I saw during that time was “Rome wasn’t build in a day. And if it were, we would have hired their architects” (and that was only 5 year into the construction). That being said, AG didn’t come out of the gates knowing all the successful tricks that make up a successful inside sales rep.

Are Your Teleprospecting Efforts Targeted To Your Audience?


If we all enjoyed the same things, there would not be much variety in the World. There would not be a strong need for Marketing, and one simple message would be able to reach everyone the same way. But that is not the case – thankfully, otherwise life would be pretty boring. Granted, we all strive for the same end result, but the means to getting there is always different for everyone. This same concept most certainly applies for the different roles within an organization. The communal goal within an organization is to make more money, and reach new revenue goals year after year. It’s not a simple task, and it takes the synchronization of different components to get there – marketing targets the right audience, IT increases the productivity of the staff, sales has the right messaging, and the CEO ensures the unity of the machine.  With this thought in mind, you need to be aware and acknowledge that some divisions within an organization may have little concern over what another department is doing; they have their own problems and tasks to deal with.  That being said, it is important as a business development representative, to ensure that the time and effort that you are investing to penetrate a company is not being deleted or thrown in the junk mail folder due to lack of relevancy.

Tips for Inside Sales Success: Closing the Loop with Quality Feedback

One of my responsibilities is gaining feedback on the quality of the opportunities we pass, part of our Post Feedback Process.  So if you are one of our clients (especially if you are a sales rep at one of our clients) - I don't mean to bother you on a daily basis, nor be a pest when I follow up to gain your feedback; but to have the knowledge and understanding of how the call went is very important not only for AG but for you as well.  The value of gaining feedback from the outside reps on the quality of the opportunities passed is to ensure that your investment in your teleprospecting team is being utilized to the fullest.  You want to not only make sure that the follow up calls occur, but that the opportunities meet the criteria to move forward in the sales process and close within your average sales cycle.

I have written about the importance of closing the loop between Marketing and Sales.  It is equally critical to close the loop between your inside and outside teams! There can often be a disconnect between an inside sales team and the field reps. Once the lead has been passed over there is no further communication between the two parties as to how the call went. The value of having a feedback process in place is that you can make sure everyone is on the same page and that the inside sales team is aware of what makes for a good opportunity.

List Building: A Pillar of Effective Teleprospecting


The key to any success is a strong foundation. A good education will prepare you for your ideal job; a sturdy structure for a new building; and open communication for a strong relationship. The same theory applies when you begin your teleprospecting campaign. As spoken about in my webcast, before you start your calling efforts, you need to establish who your target market is, develop a strong value statement, and develop a list of contacts to call.

Sales Prospecting and Closing the Loop


If you have established your teleprospecting team, you may already be up and running with your inside team generating leads for your outside sales team. This is great, and exactly what the purpose and goal of your teleprospecting efforts should be. One important question you need to ask yourself, and your outside team, is how are the quality of those opportunities?

Today's Teleprospecting Tips


There are many facets to teleprospecting -pre-call plan, qualifying questions, overcoming objections and so forth. Through my training experience at AG, there is not one common area of weakness; everyone has different strengths and weaknesses. I'd like to take this opportunity to go over some of the trends that I have come across and things to keep in mind when you reflect back on your own on your lead gen team's prospecting approach:

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