Sales Prospecting Perspectives

When we start working with a new client at AG, we establish a time for all parties involved to have a conference call per week. We like to check in with our clients once a week to make sure everyone is on the same page and all teams are aware of opportunities and pipeline. It is also a good time for questions to be answered if schedules are tight during the week. I’ve found that most clients like to use this time to ask us questions and give advice on certain accounts.

Recently, it seems that everywhere I look I come across more and more instances of customer service, and it makes me realize how crucial customer experience is when it comes to retaining business. Unfortunately, customer success sometimes gets overlooked because time seems better spent on the obvious – running the operational day-to-day tasks of an organization. Just recently I took on the responsibility of customer success at our organization, and I have been thinking a lot about what the key components are to driving customer care for inside sales.

It's Friday, and that means it's time for a Weekly Recap! What did you do to motivate your sales team this week? At AG, we held Extreme BDR Bingo. Inside sales reps were distributed bingo sheets with squares such as: 30 dials before 10 a.m., 3 leads in a day, 700 activities in a week, arrive before 8:15 a.m., etc. The prize for completing five squares in a row was $50, and the contest was so successful that sales enablement was rewarded extra money to keep it going throughout the rest of the month (as more and more people kept winning bingo). It was a big success. Be creative in how you inspire your sales team!

Currently, I am working with two clients at AG Salesworks. I’ve been working with one client since February, and with the other client for only about two weeks. The transition from one client to another has to be smooth, and the focus on both clients needs to remain equal. It can be a stressful process to learn a new product and new style of communicating with sales reps and marketing contacts, but if you are organized and plan your days, then the process of ramping up will be easy.