I'll admit it: I never liked role plays. I wouldn't say that I'm necessarily in the minority here. Remembering back to my first few sales jobs, role plays were inevitably part of the training and were what I always dreaded the most. Don't get me wrong: I saw the value in going through the exercise, but I never felt that I put my best foot forward. How can you when you haven't fully absorbed the service/technology you were tasked with calling on?
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